This was the worst car rental experience. The car they gave me had a broken window. When I approached customer service, they said there were no other cars available unless I waited, so I had to take it. They said the return procedure was self-service and that all entry and exit records were logged. I returned the car early in the morning and handed the keys to the customer service; they didn't give me any receipt and just said it was fine. Because I had to catch a flight home, I left. Three days later, they claimed I hadn't refueled the car and wanted to charge me. I called customer service, saying I had taken a photo of the fuel gauge and had the fuel receipt. They said, 'Oh, then we won't charge you.' Two days later, they sent an email saying I had returned the car two days late! I called customer service again to argue, saying I took a flight home right after returning the car and had the ticket as proof. They also had records showing when I returned the car. How could they make such unreasonable claims? When I made the first call, they didn't mention the late return, just that the fuel wasn't full. Then they said, 'Did you know there are additional fees besides the rental fee?' I said no. After arguing, they reluctantly said they would refund the charges. This was the first time I encountered such 'groundless' charges! And it happened in 'the rule of law' society of America! This is why I'm giving a bad review for the first time.
They provided a 7-seater Honda. The front windshield had a crack and the left side B-pillar was damaged. We requested a replacement but were told no larger vehicles were available.
I originally booked a Ford Escape SUV, but upon arrival, they only had a Nissan mini SUV available. Let's just call it an SUV. After returning the car, I was charged a $40 deposit. I asked the rental company to find out why, but after 8 days, there’s still no response. I don't understand why both the rental platform and the car rental company are so inefficient. This was a very unpleasant car rental experience.
There are many car rental companies in the US. A friend recommended AVIS, so I didn't spend much time comparing. Based on what I saw, AVIS seems reasonably priced among the bigger companies. Companies like HERTZ are quite expensive! AVIS and BUDGET are part of the same company, and I guess AVIS might be slightly more expensive. They have a lot of new cars (as big companies typically do) and great service. They don't push for extra insurance and are very considerate. We arrived at Bozeman late, around 1 AM. The staff was patient and explained that while they could give us the car early, there would be an extra charge unless we returned it early. Extra drivers cost about $15 per day, which is cheap. In San Francisco, AVIS does not charge for an extra driver.
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