Car was nearly brand new and staff were excellent. I'd certainly use them again in Phuket

Excellent experience. The car was very new, drove comfortably, and the service was great.

Counters were inside the domestic terminal arrival hall. We arrived from the international terminal, had to drag our luggage to the next terminal, and because airport security didn't allow us in through the domestic arrival entrance, had to then go up to the departure entrance, pass airport security scanning, take the lift down to the arrival hall. This was really inconvenient. On returning the car, it was another round of walking all the way to the international departure hall.

The staff gives me a good service. The staff helped me when I was in trouble. Thank you for your kindness.

Counter staff were not sure of the insurance cover chosen by the customer, this occurred with myself and the customer being served next to me.