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Live chat Email us Service Code: 8412504125
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Reviewed: Sat, Aug 18, 2018
About diRENT: 2.0 /10
On the last day, we were in a rush, but the tire pressure warning light came on and the brake pads were damaged. We had to spend several hours repairing the car at our own expense, causing us to miss Rabat. Since our flight was very early the next day, we decided to return the car in advance. We communicated with the rental company four to five hours in advance, but when we arrived at the agreed location at Casablanca Airport in the evening, we waited for over an hour and made several phone calls. They kept telling us to wait, and then finally said they weren't coming. We were told to just leave the car and keys in the parking lot. As a result, a few days after returning home, my credit card was charged 400 dollars. Despite numerous communications with the rental company, there was no resolution. This rental experience was truly disgusting. While there are good people in Morocco, it's still hard to avoid scammers. In such places, you must buy full insurance because the cars often have close to 100,000 kilometers. Apart from the annoying traffic police fines, I'm really not sure how many more traps the rental companies have in store.

Relevant Reviews on diRENT CASABLANCA AÉROPORT

Lisa Betty

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Reviewed: Tue, Oct 8, 2019
About diRENT: 6.0 /10
We did not get the 9-seater car we reserved; instead, we got two small cars. Couldn't find the office for return, and the provided phone number was incorrect and unreachable. Giving an average rating because the rental company finally picked up the car from us.

Elizabeth Longfellow

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Reviewed: Sat, Oct 14, 2017
About diRENT: 2.0 /10
No office at the airport. Waited three hours to get the car. The car was not full of gas, the condition was very poor, the brakes failed halfway, very dangerous. Customer service attitude was okay but very slow. Staff doesn't speak much English, which is a big problem; had to use translation software to translate English to French, very inconvenient.

Rory Walpole

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Reviewed: Tue, Feb 13, 2018
About diRENT: 8.0 /10
You need to call in advance to confirm their working hours; no one was there to handle returns before 9:30 AM. We had booked the rental for 10 AM, but waited almost an hour for the rental agent to show up — the inconvenience of no service counter.

J.Segersam

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Large SUV | Hyundai Santa Fe 7 Seats or similar
Reviewed: Wed, Jun 26, 2019
“I got the wrong car (Qasqai 5 seats, not Hyundai 7 seats), The tank was totally empty, 58 l diesel”
About diRENT: 6.0 /10
There was one poor guy doing his best, with angry Russian customers before me and a car for us that we did not order. Poor information on where to find the car. The cooling system worked badly over time, but overall it was an OK experience

A.Jabrane

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Small SUV | Nissan Qashqai or similar
Reviewed: Tue, Jun 25, 2019
About diRENT: 6.3 /10
Will i could not get my car i rent cos they changed the categories and the stuff wasn’t that understanding
About QEEQ: 8.0 /10

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