The staff at the store were very enthusiastic. If the condition of the car matched their enthusiasm, it would have been perfect. We picked up the car at the store and found that it couldn't start when we inspected it. Unfortunately, there were no suitable vehicles available at the time, so they gave us one with an expired inspection temporarily and asked us to swap it at the airport the next day. The car we received the next day was 10 years old but clean inside. We hit the road with it. On the 7th day, the car failed to start in a mall parking lot. We had to charge the battery with the help of our companion and guidance from the rental company via WeChat, which was quite a hassle. During our 8-day trip, the car lost control on a gravel road, slid into the grass, and couldn't start again, entering an emergency mode. In our dispute with the rental company, we claimed that the car was in poor condition, but they argued we had no evidence. They suggested that we should have raised the issue with the car condition sooner.
When returning the car, there was only one person on duty at the company, so customers had to return the car themselves. The navigation address was inaccurate, and it took a long time to find the correct location. Although they upgraded us to a Camry, there were only two of us, and we didn't need it. Moreover, the Camry was a low-end model without a reversing radar, had a lot of noise, and consumed more fuel than the car we originally booked. The additional insurance cost $36 per day, almost equal to the car rental fee, making using instant rental a more convenient option.
They picked us up at the airport, eliminating the hassle of finding the store ourselves. The store is very close to the airport, and the staff processed everything quickly and efficiently.
The staff was very friendly and helpful in answering our questions and resolving issues. The entire process of picking up and returning the car was very smooth.
About QEEQ:10.0/10
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