The car was brand new, but unfortunately the rental company gave us a brand new vehicle with a red number plate (in Thailand, red plates indicate vehicles that haven't completed the tax process, and can only be driven in specific areas and not between 6 PM to 6 AM), which led to a fine from the police. Due to communication issues, the police didn't provide me with the necessary documents for proving this, and the rental company refused to reimburse the fine. Poor experience.

Good

The customer service attitude was mediocre, they seemed indifferent.

The pickup and drop-off process was quick and easy. The staff were very friendly, and the vehicle was in excellent condition, almost like new.

When picking up the car, they only reminded me to check the paint and not the tires, which were not covered by insurance. When I returned the car, I found one tire damaged and was charged a fee of 3500B. It was a terrible experience.