As above, interent staff insisted I purchase extra insurance saying I was not fully covered on the insurance, cost me £200 extra, not happy!

The car was just what was needed for the couple of days I was in Las Palmas. The whole experience was good, except for the fact that the insurance cost (80 EUR or a 900 EUR deposit) and the fuel deposit (another 80 EUR) was hidden until I arrived to pick the car up. Not the most unreasonable pricing, but disliked the underhanded way it seemed to be hidden until I had little choice but to pay it. Would have been much happy had it been included in the original cost when booking online.

They tried to charge an extra 315 Euros. So we cancelled it.

Car was totaly different from what I asked. The location of the car in the park was different from what they told me. Terrible.

Appalling check in process; customers waiting ages on keys. No idea of condition of vehicle, collecting in the dark so photos not possible. On drop off tried to claim I was responsible for scrapes as nothing on the sheet.