The company lacks a physical store and provides poor service. They deliberately tried to delay our flight schedule to extort money. The deposit has still not been refunded. They told us we need to go back to Cairo to find the person in charge for the refund. They insisted on receiving cash for fines and other fees instead of deducting it from the deposit. Due to the delay caused by the rental staff, we didn't have time to pursue the details.

All ok

Very good will keep using it

The cars seem to be quite limited, it took nearly 2 hours before I could get one, forcing me to drive at night. But I got a free upgrade, which was good luck and worth mentioning. The quality inspector had a good attitude and was easy to communicate with.

Arrived at the site around 7, repeatedly urged them, but it wasn't until around 10 that they took us to inspect the car. The fuel gauge was broken, there were multiple scratches on the exterior, and the interior was messy. They claimed they had upgraded us. For safety reasons, we refused to accept the car. After several rounds of negotiations, they finally agreed to reassign a vehicle. By the time the new car arrived, it was already midnight. Exhausted from a long flight, we had to hastily check the car and drive to the hotel. The next day, we found the interior was extremely dirty, and the body was covered in scratches. This was the worst car rental experience I've ever had. From the staff's attitude to the quality of the vehicle.

The whole service from the car provider (Europecar in Luxor -Hurganda specifically-) was amazing and professional. No up sell of insurance was made and my pre-deposit authorization was released in just three days.