Satisfied

The rental company made me purchase another insurance without my permission, as the contract was in Dutch, and I initially thought it was a deposit. 200 euros feels like a rip-off. Contacted the rental service but they said since the contract was already signed, there was no way to get a refund. A reminder to other car renters: if you need full insurance for the car, it's best not to buy it from the rental app but directly from the rental counter. Otherwise, you might end up with two insurances. I've rented cars through the service 9 times, and 3-4 times I ended up with double insurance. The rental service should take some responsibility for this.

Almost no queue, simple procedures

The rental environment is very comfortable, it's very close to the train station, and they gave lots of gifts for the kids.

Not satisfied with the service. 2h of waiting at the pick up location. Besides, the person in the counter sold us in a sneaky way an extra insurance, while I said we had already paid everything and we had an insurance already. She (Gaby) didn’t explain to us that we would have to pay 164 eur extra on arrival day (if she had said so, we would have noticed the mistake / trick)

Avoid partners like Avis, the service is terrible and customers may extend that perception to you as well