Great company

This was the most frustrating part of my entire Phuket trip. The default collision insurance from the platform had a 10,000 baht deductible, and I didn't read the details carefully. Later, when using the car, there was a minor collision and I reported it to the insurance. The Vios we rented had a scratch on the left front fender and a small scratch on the left front light. They charged us 6,000 baht when returning the car. When I contacted the rental company’s customer service, they said I bought the basic insurance which meant the rental company could deduct up to 10,000 baht as they pleased, without following any specific repair cost - they only needed a receipt. When I noticed there was no receipt for the charge, I went back to the counter, and they were reluctant to give me one, saying I didn't buy the extra insurance. It made no sense - I paid the money and couldn't even get a receipt? After insisting for a long time, they unwillingly gave me one. When I asked why the charge was so high, they said it was because we didn't buy extra insurance, and they proudly mentioned that someone just paid over 8,000 baht for a damaged tire. For a beat-up Vios, it felt like we were renting a BMW. I bet they make a lot just from these charges. I complained to the platform's customer service, and they said they had reminded us but we didn't notice a small text note. I suspect many people have suffered as we did. If they truly cared for their customers, why not make the warning more prominent?

Objectively speaking, their communication with us before picking up the car was prompt and detailed. They added us on WeChat and explained the pick-up details clearly, which was very satisfactory. However, their response when an issue arose was terrible. We had purchased full insurance, but on the morning we were to return the car and catch our flight, the car wouldn't start! Note that we hadn't used the car the day before and had specifically checked all the lights and everything when we parked it. The most likely cause was a dead battery! Of course, we didn't have proof that the lights were turned off. What I want to point out is that when this issue occurred, we immediately contacted the rental company for help, but the insurance company's personnel never showed up. Due to our urgency to catch the flight, after waiting for an hour and negotiating with the rental company's customer service, we decided to leave the car and take a taxi to the airport, which cost us an additional 2547 for roadside assistance. We had no choice because we were in a hurry. It turns out, the insurance company personnel who supposedly were coming an hour earlier, hadn't even left by the time we took the taxi! I was really furious. We wasted an hour waiting, nearly missed our flight, and still had to pay for roadside assistance. The whole point of having full insurance is lost. Their handling of the situation was utterly disappointing.

staff is nice but not up to the professional standard

Like: Had a small mishap with the driver's side of the side mirror. Had a replacement vehicle for a top up of a small additional sum. The staffs ( 思思 and 田甜) were extra friendly.