The car body had various repairs from the start, and it took a lot of time to take photos when picking up the car just in case. Unfortunately, when returning the car, new scratches were found, likely caused the day before returning. The damage inspector quickly identified it, as if they knew beforehand.
When I rented the car, they told me to contact Yesaway staff on WeChat before returning the car to get the location of a gas station near the airport, so I could make sure the tank was full. On the day of return, no one replied to my WeChat messages. Although they knew my return time was 10 PM, they never informed me that the gas station near the airport closed at 9 PM. I ended up driving around in vain and had to pay an additional fee.
They promised a new car, but I got one with 23,000 kilometers on it and visible collision damage. The rear bumper was almost falling off, and there were mold stains on the interior roof. It was a very bad experience, possibly the worst I've had with a rental car. The condition was worse than those in my own country. Very disappointing. See photos.
We got to Phuket 7:40pm and the counter was closed. Had to call to meet the agent who was at the carpark. Fast and quick getting the car.
BUT be very careful to inspect the vehicle for damages and point out every dents as on return they will try find something wrong to charge you. I had taken a video and luckily the previous client left their Invoice in the car and managed to prove the damage was already there before us.
Vehicle well cleaned and in good condition.
About QEEQ:8.0/10
Quick hassle-free booking.
Good rates.
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