Terrible car rental company, I've never seen a Europecar branch this run-down... The staff were irresponsible during pickup and tried to overcharge us during drop-off, making us wait for over half an hour... Absolutely horrible!!!

The car pickup was not at the international airport. The rental company sent someone to pick us up, and we retrieved the car in the city center, which was inconsistent with the location described in the order. This wasted a lot of time.

The service was excellent, but the car was not great.

Bonne explications et changement de véhicule au dernier moment en raison du numéro de plaque et des jours d'interdiction de circuler sur Manille. Voiture propre et confortable. Inconvenient de devoir payer le dépôt de garantie en espèce (350€) car la recharge de la carte bleue est annoncée comme nécessitant un mois. !!!!!!! Attention prévoir des espèces !!!!!!!!

The staff of Europcar was very kind. I caused a traffic accident. Great accident. The car broke completely. I also got hurt. The staff kindly attended to everything, such as accompanying my hospital, responding to the hotel I was staying with, and helping to book tickets for airplanes at a later date. It is a wonderful staff. I am grateful.