The car was new and automatic. The overall service was good. I had to wait a bit for pickup and drop-off, but the staff arrived shortly. Overall, I am satisfied.

Poor

At the airport, there was someone in the arrivals hall to assist with the car pickup. They charged an additional 30 euros for returning the car at a different location and requested a 5-euro tip. Since we arrived at the airport in the early morning, we felt it was appropriate to tip for their trouble. Shortly after leaving the airport, we were informed by a gas station attendant that there was an issue with the tire pressure. Kudos to the gas station staff who filled the tires for free. Given that almost everything costs money back home, we insisted on tipping. After driving for a few hours, one of the tires blew out—a car with 100,000 kilometers on it likely never had the tires changed, as the spare was worn down. We paid 300 lira when returning the car but received no receipt. They said a digital receipt would be emailed the next day, which we have yet to receive. Fortunately, we followed the advice from Zuzuche customer service and got a written proof from them. We are now in the process of claiming insurance. Hopefully, it will go through. We're glad we bought full coverage insurance, as a tire costs nearly 900 RMB. Sigh...

Returning the car was very troublesome. There are three terminals at Antalya Airport, and as foreigners, we couldn't figure out which terminal to go to. When we arrived at the airport early to return the car, they were not happy about it. Additionally, they asked us to pay for parking when picking up the car, which we didn't understand.

The first car we were given had a gas tank that leaked, so we had to change the car when this was discovered. When we discovered this problem it was difficult to get the car changed. We wasted one day waiting for the new to be delivered and had to keep contacting the company. The second car kept giving us a maintenance due message. Thankfully nothing went wrong. Staff members we dealt with face to face upon receiving both vehicles were pleasant.