The kiosk at the site required a lot of information to input, and halfway through it crashed, forcing us to go to the counter, which was very frustrating. When booking, we had purchased full insurance, but the counter staff insisted we didn't. It wasn't until we showed the English part of the insurance provided by the rental service that they finally accepted it. Additionally, we had selected the option to return the car with a full tank when booking, but the counter staff insisted we buy their fuel (empty tank return), saying it would cost extra to return it full and that their fuel prices were much higher. Not wanting to waste time, we agreed... only to find out the outside fuel prices were half of what the rental company charged. It was infuriating!! The counter staff was really terrible!!

Overall, I am very satisfied with the service. The vehicle was very new, and the service attitude was excellent. When the vehicle broke down, it was very convenient and quick to replace it with a new one at the nearest service point. Returning the car was also very quick and convenient. The only drawback is that the Alamo counter in Las Vegas was slow in processing the car pickup.

Out of habit, I always remain cautious when traveling. I completely ignored the front desk guy's advice to add extra insurance when picking up the car. Later, I realized the rental didn't include insurance for damages caused to other vehicles or people. I got scared thinking about it, so I went back and added third-party liability insurance.

Return process was very quick!

Why was I double-charged after paying in full when making the reservation? When I went to the car rental office in the US to pick up the car, I had to pay the full amount again. The car rental website charges the full amount automatically from the bank at the time of booking, not upon pick-up. The time in between should be enough for the rental website and its US partner company to communicate and process the payment as per their agreement. However, when I arrived at the office to pick up the car, I was charged again.