Since both pickup and drop-off times were outside the store's working hours, I didn't meet the staff. However, there was an airport shuttle service to the pickup location.

Very satisfied

Picked up at the airport and taken to the store. They said there was a free upgrade, but then there were so many steps to go through: watching videos, taking tests, even a test drive. When I finally got the car, it was a very old Highlander, with maintenance records showing it was at least from 2010 and nearly 170,000 km on the odometer. I had booked a 2016-2018 RAV4. How is this considered an upgrade? The store staff were Chinese, the woman was around 30 and very argumentative, saying the rental order received only indicated an SUV, not the car's age. She told me to either take the car or cancel. She also said that if the car couldn't be driven due to personal reasons, the rental company wouldn't provide a replacement and wouldn't refund the rent. I pointed out that this was unfair, especially since I had full insurance. If I had an accident right after driving out, would those days be wasted? She was very unhappy and said we wouldn't rent to you if you couldn't accept this. I've driven over 200,000 to 300,000 km, have experience with right-hand drive, and never had an accident, but this is a principle issue. I have never encountered such unreasonable behavior. Potential customers, be aware and prepared. PS, another young girl at the store had a better attitude. I left something in the car when returning it, and she kindly brought it to the airport for me, which I really appreciated.

When arrive bit confness where, hard to ring while we deaf. Need something for deaf get easy to access.

Easy to booked on online. Everything smooth

Like: For my wife and myself, an elderly couple the Vizz is an excellent choice for new Zealand roads. It has sufficient power, easy to drive, easy to park. runs excellently. Company feedback was excellent.
Dislike: Actually the only thing is to make sure the customer knows that the pick up shuttle is not from Easy Rent cars but actually is from Discount car rentals. Knowing this would have saved some confusion at Auckland airport at midnight on the first leg of our holiday, otherwise all was good.