The car pickup process was convenient and efficient, and the staff were friendly and attentive. The vehicle was in great condition and very easy to drive. We drove from Calgary to Banff, Jasper, Hinton, and Canmore, covering thousands of kilometers over a week. It was a worry-free and pleasant experience!

This satisfaction is for the car rental company, definitely not for QEEQ; a frustrating car rental experience. Picked up the car in Toronto on November 1st, had pre-booked for a one-way rental, but was told at the counter that the one-way fee of nearly 3000 CAD wasn't included, even though we clearly paid QEEQ, which included the one-way fee. We called the clueless customer service in China and they confirmed with the car rental company, but the car rental company was sure the one-way fee wasn't included and even showed us the order. QEEQ customer service said it might be an internal issue, which delayed our trip that day. QEEQ's mistake is extremely low-level for being in a foreign country! Please share widely for resolution!

Everything else was fine, but when we arrived to pick up the car, we were told the model we booked wasn't available. We had no choice but to switch to another car. We intended to drive a familiar car, which was disappointing. The good thing is that when we got lost returning the car at the airport, the staff came to pick it up.

Excellent.

National was great no issues.

Everything was great including by far the best price on a vehicle of that size. Only a small issue at booking with credit card security issues due to the fact that the transaction went outside the US. Once that was fixed all good.