The car was fantastic. We booked a C-class wagon but got an upgrade to a JEEP Grand Cherokee Diesel with only 5000 kilometers on it. My husband had an amazing time driving it in Switzerland. However, we're not sure how long the pre-authorization takes to be refunded. It took a bit of time to pick up and return the car since there was no counter, but everything else was great.
As an international car rental company, their service should be more global. Their only response to customer requests is: NO, which is very frustrating. They lack empathy and understanding. If someone was alone in a foreign country and everyone just said NO to them, how would that person feel?
The car's condition was excellent! It was basically brand new, and the service was five-star. Due to my carelessness, I locked the car keys inside the car in Switzerland, but the company, based in Germany, resolved it within a few hours! Thank you so much!
The offered vehicles are relatively new, the procedures are fast, and the staff is very friendly. Returning the car is also very convenient. The owner is friendly and straightforward. Minor scratches are covered by insurance, so there's no personal cost.
Scheduled for 9:00 but had to wait until after 9:30. The location is quite remote and the navigation couldn't find it during drop-off.
About QEEQ:8.0/10
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