Very good

Both renting and exchanging cars were much better than Thai Rent A Car. Very patient and detail-oriented.

The counter is very difficult to get to. From the Int'l terminal you have to walk to the domestic terminal. When you get there you have to go through the usual baggage scanning procedure to get in, you then need to walk to secure area exit door (the counter is in the domestic terminal air side area) the guard will then check your car reservation details and let you use the airport staff entrance which means even though its only 20-30 meters from the first scan you need go through the whole scanning exercise yet again (my tip is that if you are travelling with others you get one of them to wait outside the terminal with all your baggage). Once you gone through all that hassle its then clear sailing to get the car.

It takes quite sometimes to get it settle at the counter. The staff assisted was initially not so friendly, after sometimes she's ok.

Booking platform was ok. It shows chic car rent is the cheapest.

Excellent Customer Service.

The fact that it has an instructions section to find the rental company at the airport location was excellent!