Renting a car is very convenient, the process is smooth, and there was no upselling of insurance. The service was quite friendly. However, the car seemed to shake a bit during acceleration, especially uphill, which might be a power issue.

Great, very convenient for both pickup and dropoff.

Very good. The car was new.

I booked a X-Trail, but got an Outlander instead. The car had 26,000 kilometers on it and drove very smoothly. The service wasn't particularly outstanding; it was neither overly enthusiastic nor indifferent, just straightforward and clear. I appreciate this kind of clear process and communication.

The final rental payment should have only been around 600, but I was charged over 300 AUD after returning to my home country. I am very frustrated and still investigating the reason. I incurred no additional fees with Hertz.