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Live chat Email us Service Code: 5871442170
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Reviewed: Sun, Nov 8, 2015
About Hertz: 2.0 /10
1. We were informed of a 10% service fee when renting the car. 2. The card charge was 20 yuan higher than the original order price. 3. During drop-off, we were asked to pay an additional 37 dollars cleaning fee because some water had spilled on the back seat. We explained that the marks would disappear once the water dried, but they said we should come back after the water dried, which would incur an extra day's fee.

Relevant Reviews on Hertz in Mexico

Merle Gladstone

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Reviewed: Sun, Sep 29, 2019
About Hertz: 2.0 /10
I bought full insurance on Zuzuche. When I picked up the car at the store, the staff said that since I had full insurance, there was nothing to worry about. Then they quietly added a bunch of extra insurance charges to the bill. This practice is really frustrating! Additionally, I want to verify if the fees are truly this high: 16% for airport fee, 19% for tax, 6% for license fee, and 4.5% for transport fee, totaling 45.5% in fees?

Xaviera Swift

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Reviewed: Sun, Aug 4, 2019
About Hertz: 2.0 /10
Slow

Maria Felix

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Reviewed: Tue, Sep 7, 2021
About Hertz: 6.0 /10
No relevant model was available at the store; they charged me the price difference for an upgraded model.

Otis Joe

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Reviewed: Thu, Apr 21, 2022
About Hertz: 2.0 /10
The reserved model was unavailable, and I was asked to pay for an upgrade. This is the second time this has happened.

J.PAULIN

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Medium SUV | Jeep Patriot or similar
Reviewed: Mon, Jan 6, 2020
“More expensive than expected”
About Hertz: 9.0 /10
Hertz Invoice me at drop off 791.63 US$ (16379 MXD) instead of 687.67 US$ as agreed with tour services. I paid 103.87 US$ more as agrred at the reservation.
About QEEQ: 8.0 /10
Hertz Invoice me at drop off 791.63 US$ (16379 MXD) instead of 687.67 US$ as agreed with tour services. I paid 103.87 US$ more as agrred at the reservation.

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