Very good, fast service

The process was simple and efficient; handing over the car was quick and easy, as long as there was no damage to the vehicle.

Overall, I was satisfied with Alamo's service. After landing, there was a free shuttle to the rental point. When returning the car, the staff quickly handled everything and then took me to the airport or hotel. The staff were very nice. However, one vital issue disappointed me: I had planned to drive an American car and reserved a Grand Cherokee or similar model. When I arrived at the office, I was told the last one had been recalled and was unavailable. At the parking lot, a staff member directed me to the fourth row where all the cars were midsize. I noticed larger SUVs like the Explorer in the first row, so I went to the counter to ask for the Explorer key. I was told it was a higher-level model and required an upgrade fee. Reluctantly, I took the key for a Highlander. Later, I found out that the Explorer is indeed in the same class as the Grand Cherokee and many others had gotten the Explorer when they couldn't get a Grand Cherokee. This made me quite annoyed and speechless.

Yes!!! We searched all over for a Mustang for our road trip and this was the best made our honeymoon so special!

Best booking service wont be using anyone else!

Like: Nice, comfortable vehicle that fit the 5 of us well...
Dislike: The Tahoe was well equipped and included a number of high-tech features, but nothing was shown or explained to us when we picked it up. Pretty much figured it out on our own...