No need to queue, very efficient. I already bought full insurance on QEEQ, and the counter didn't push for additional insurance.

We informed the staff about the collision when returning the car, but they were very impatient and kept questioning us about how the accident happened. We booked a Cruze but were given a very old model Nissan Pulsar instead. The car had no backup radar or alert system, making it very prone to accidents, especially in dark conditions. The experience was far worse compared to Hertz, and we won't choose this company again.

Returning the car in Hobart was a bit troublesome and took some time, but overall, I was very satisfied. Returning the car in Adelaide was very convenient, and they didn't take much time to inspect. Handing the keys to the front desk was enough.

The counter staff and car inspection staff were very enthusiastic. Of course, they recommended other insurance options before we picked up the car, but when I politely declined, they immediately proceeded with the rental process and explained everything in detail. Very satisfied.

It was very convenient and smooth. Pretty good.