The rental office was not far from the airport, so I walked there. On Christmas Day, they were closed. When I arrived, I called the office but no one answered and the door was closed. After a while, a staff member on duty appeared, giving me a scare for a moment.
Service attitude was decent, and the pick-up and return processes went relatively smoothly. The company is small and doesn't have a counter at the airport. You need to call in advance for someone to be at the office or arrange a shuttle. They tried to sell us insurance, but since we already had full coverage, we declined. The car was in poor condition, an old model with dirty seats. Even though we booked the cheapest option, such a car should not be provided to customers. The steering wheel was misaligned, the wipers were dirty, the idle noise was loud, and there were strange noises while driving. The headlights were very dim, and we had to use high beams at night. Due to the car's age, it consumed a lot of fuel. Upon returning, they claimed there was windshield damage and tried to charge us 500 SGD, but we showed them photos from the pickup, proving the damage was already there, and they dropped it. They probably say this to every customer.
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