Nice service and good car condition.

At the airport, go to the counter, present the booking confirmation, passport, driver's license, and IDP, and wait a moment for their shuttle bus. It will take about 15 minutes to reach their office. After a brief vehicle inspection, you are ready to go! Very simple and convenient!

When picking up we asked for the unlimited toll pass which we thought they charged us for... I paid for something extra about the toll pass, then on drop off they made me pay an extra 30 000 yen. After all that they wouldn’t even drop us off at our hotel (min drive away from rental place) but instead drove us 20 mins back to the airport so we could buy train tickets back to the same area as the rental car area and then walk 15 mins to our hotel. When picking up the car I inspected the outside of the vehicle for any prior damage and the rental guy seemed insulted that I didn’t just trust everything was accounted for. Luckily I didn’t because there was a giant dent in the side of the passanger door which I’m sure they would have charged us extra for had I not pointed it out and taken photos as proof that it was like that when we picked up.

Poor English language, since I forgot full fill the oil only of half tank, 1st Of the officer need me pay, ¥8xxx, it is really crazy, I angry and he don’t understand, 2nd staff told me ¥2xxx is ok. Which is totally ridiculous.

Good

GPS is not updated

If you will chage car, company or staff should tell me, and ask me before change.

Times car rental was very helpful, had no issue with them.