Excellent Rental with Qeeq and Alamo

The wait time was a bit long, mainly because there were many people picking up cars in the morning

Excellent service

The store's service attitude and efficiency were excellent, but they didn't have the 4WD Grand Cherokee I booked, only a similar 2WD vehicle. Upgrading to another model would have cost an additional $75 per day, which made my trip difficult, especially since my itinerary involved mountain roads and canyons, particularly in winter. Driving a 2WD vehicle in heavy snow on mountain highways at night worried me and reduced the enjoyment of my drive. I hope the rental company can work with partners to reduce discrepancies between bookings and actual vehicles provided. Online, it stated 4WD, but at the store, they offered three 2WD models, and upgrading cost extra. If it's similar, it should still be 4WD based on my travel requirements. I've rented from this site four times, and the first three were very satisfactory. This time posed significant risks. Additionally, I bought the super all-inclusive insurance and showed the English explanation to the store staff, informing them I'd already purchased it. However, the staff insisted that it did not cover roadside assistance, glass, or chassis insurance and required me to sign a document stating I'd be fully responsible for any incidents requiring roadside assistance at $200 per mile for towing. I refused to add any more coverage as per the pre-rental instructions, and the staff eventually relented.

The vehicle was in great condition, the front desk service was quick, and communication was clear. The car return process was very simple. Excellent!

Alamo's service is really efficient. The counter is right at the arrivals level of Billings Airport. The car we got was very clean. The mini SUV could easily carry four adults through the ups and downs of Yellowstone Park without any issues. The counter clerk was cool and very nice. The rental return process was convenient and quick; self-refueling was based on trust, which felt reassuring.