Great car, great service, terrible drop-off in Salzburg.

The rental company made me purchase another insurance without my permission, as the contract was in Dutch, and I initially thought it was a deposit. 200 euros feels like a rip-off. Contacted the rental service but they said since the contract was already signed, there was no way to get a refund. A reminder to other car renters: if you need full insurance for the car, it's best not to buy it from the rental app but directly from the rental counter. Otherwise, you might end up with two insurances. I've rented cars through the service 9 times, and 3-4 times I ended up with double insurance. The rental service should take some responsibility for this.

Our family traveled to Europe for a month. We rented a car in Amsterdam and returned it in Paris. The car was in great condition throughout the journey, and the staff were very friendly. It was a very enjoyable trip.

Good staff, but the drop off after hours is just terrible as you have to park on the street and pay for parking in downtown Amsterdam. Parking is very expensive and there are no parking places. Drove around in circles in the dark in heavy traffic for a while, I then decided to buy (expensive) hotel parking for the night. Also, we did not get the hybrid we ordered, so petrol fees were higher than expected

Brilliant, great service from chat support.

The car was an upgrade. It was a DS hybrid and one of the best cars I ever rented so the experience was fantastic.

Very smooth site and good choice and price

Not satisfied with the service. 2h of waiting at the pick up location. Besides, the person in the counter sold us in a sneaky way an extra insurance, while I said we had already paid everything and we had an insurance already. She (Gaby) didn’t explain to us that we would have to pay 164 eur extra on arrival day (if she had said so, we would have noticed the mistake / trick)

Avoid partners like Avis, the service is terrible and customers may extend that perception to you as well