Came down for a funeral and I mucked up the pick-up time. Staff were helpful and sorted it out for me over the phone. Communication was clear and the whole process from booking to dropping the car back off again was super easy. It made my trip down stress free in that regards.
Mode is a local car rental company in New Zealand. The vehicle condition is average but very affordable. Booking online in advance makes the pickup process very quick, and for returns, the deposit is refunded immediately after on-site confirmation. Overall, the experience was great.
“Convenient, friendly and affordable rental experience.”
About MODE:10.0/10
Counter staff was particularly efficient. We arrived at the facility with two other families, and rather than make us wait in a line, their three staff served each of us simultaneously-- at a desk where we could sit down. Quick, easy, and friendly.
About QEEQ:10.0/10
Worked very well for finding best available rental price.
“Will definitely book again. The cost of rental was cheaper than most other hire companies.”
About MODE:8.0/10
The vehicle was a basic model. The staff were very friendly and helpful.
About QEEQ:10.0/10
Price drop didn’t come in to effect. QEEP was good. Had to cancel the original booking and re-book a bigger vehicle and the refund was done quicker than expected. Very happy with the service.
Car was in great condition. Nice to drive, 360 deg visibility, seats were comfortable, air conditioning was excellent, cruise control was easy to use. Brakes might need some attention though, they were a bit juddery.
About QEEQ:9.0/10
Little bit of confusion trying to change the booking, but it got sorted in the end once I reached the right person. Other than that, the process worked a treat :)
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