Average

Very satisfied. Staff member Hou was very responsible and informed me about driving precautions in Langkawi, helping me get familiar with driving a right-hand drive car in advance. All my questions were promptly answered, giving me great peace of mind. The entire trip in Langkawi went smoothly. Definitely deserving of a five-star rating and the highest praise.

Very satisfied, they were already waiting at the terminal ahead of time, saved a lot of time

staff helpful and polite. easy to find pickup point at langkawi airport. the pickup and dropoff process were smooth. car condition ok. the only complaints are 1) that the car's braking gives noise, 2) the car check engine light comes on randomly throughout the 4 days rental (giving me a scare but samavest says no problem), 3) the biggest problem is the door central locking couldn't lock properly with the remote control. this is super inconvenient as i had to manually lock all doors (like ancient times) hundreds of times when i leave the vehicle. worst is the renter seems knew about this problem yet they don't go and fix the door central locking. finally 4) warning for future renters - this rental company does not have a Bezza, it is always a Saga from the start, so i am a bit unhappy with being tricked this way (they say "Bezza or similar car"). you should just say it is "almost certainly Saga or similar". i am unhappy because i knew the Saga had 0 airbags while Bezza has at least 2 airbags. i had wanted to avoid the Saga as i do not want to put myself and family in unnecessary risks but alas i got tricked and there i was driving a 0 airbags car for 4 days.

Hassle free pick up and hand over. Booked 1litre axia but got a 1.3litre myvi. It was a small old car though but served its purpose getting my family of 2 adults and 2 kids from point to point. Generally easy to drive in langkawi, and just drive slower.

Easy to compare across different providers and hassle free booking.

Like: Car was neat and clean. The associate was helpful. They delivered what they promised.
Dislike: At the airport they had a different name on the playcard then what I had on my printout so took a bit of a wait.