very good

It would have been helpful to have a number to call and order a shuttle to LAX. I assumed the airport shuttle would take me there only to realize it's about 15 mins walking with my luggage.

I rented a van and was given an suv as an upgrade. There was very little room for luggage. Vehicle had a hole in the carpet on the driver’s side.

I booked a Van with 15 passenger and 4 bags so I have enough space but the Van we got did not have space for a single luggage. We had to accommodate. Everything else was good. I would recommend not to book exact van according to the description, always opt for a larger one then you actually need.

Ace was a shuttle ride away. Pleasant CS but promoted w/in JAX airport but was not, we had to pick up car & drive 3 more hours to our destination. It was an exhausting day of traveling. Also mislead by $45 pre-paid fuel. Don’t recommend buying like we did. Not pro-rated. Not explained well at pickup. Cost exceeded booking $. Never had this happen b4 with Ace.

Misleading / marketing that Ace was at JAX airport. Was off-site & added an extra hour to our long trip.

It was a horrible experience. The first car had mechanical problems and was beat up and filthy. I took it back and they gave me another car which was also dirty so they vacuumed it. The girl left her cell phone in the car (she said) and harassed me claiming I stole it when I looked everywhere she said and couldn't find it. She found it when I returned the car (she said). I have no idea where it was. She didn't say. I will NEVER rent from them again.