very satisfied

Car was in excellent condition

Smooth experience

There was a rental company staff waiting for us in the arrivals hall right after we got off the plane. After gathering a family from the same flight, she drove us to the rental car point, which took only a few minutes. During the drive, she explained the traffic rules in New Zealand. Upon arrival, an employee immediately helped us with the procedures without any wait or pressure to purchase additional products. The service attitude was excellent.

the vehicle and the whole experience were both excellent, the only demerit-and it's a minor one-was that we paid online but were then charged again for the vehicle at the counter. But the staff caught the mistake and quickly credited the charge back

Like: Everything was easy and the staff were all very helpful and kind
Dislike: We didn't realise we could have got a free collection from the airport so we walked there in the morning at 5am and then found out they would have come got us if we had called.