Satisfied

Satisfactory

the car was not the one we order, not even similar. we had stroller for the infant, 2 big luggages and 4 small bags and all of those things were not fitting in the car. when we said that this car is not in the category we order, they didn;t even tried to service us and offer a better one. bad experience. If we didn't have the babies I would cancel the reservation.

Was granted with excellent upgrade

Like: I don’t know whether they always give new car but our car is only 5 kms. The staff was in take up were so kindly and they helped us so much.
Dislike: The only thing that we didn’t like is drop off office. There are so much people who was waiting at office. The person who worked on drop off office helped us. People try to catch their flights that include international flights so rental company must increase worker number at this office.