Easy and Convenient

Satisfied

Very good

staff helpful and polite. easy to find pickup point at langkawi airport. the pickup and dropoff process were smooth. car condition ok. the only complaints are 1) that the car's braking gives noise, 2) the car check engine light comes on randomly throughout the 4 days rental (giving me a scare but samavest says no problem), 3) the biggest problem is the door central locking couldn't lock properly with the remote control. this is super inconvenient as i had to manually lock all doors (like ancient times) hundreds of times when i leave the vehicle. worst is the renter seems knew about this problem yet they don't go and fix the door central locking. finally 4) warning for future renters - this rental company does not have a Bezza, it is always a Saga from the start, so i am a bit unhappy with being tricked this way (they say "Bezza or similar car"). you should just say it is "almost certainly Saga or similar". i am unhappy because i knew the Saga had 0 airbags while Bezza has at least 2 airbags. i had wanted to avoid the Saga as i do not want to put myself and family in unnecessary risks but alas i got tricked and there i was driving a 0 airbags car for 4 days.

Myvi was not available and our car was upgraded to Toyota Avanza instead. Will definitely choose Samavest again

Like: Very quick and easy to find the staff. Friendly staff as well and answered my calls fast and friendly. Car in good condition and drove smoothly.
Dislike: The only issue is that the car had some minor electronic issues. Car Key battery not working so have to lock manually. Handbrake indicator was constantly on even after releasing the handbrake. Also at the beginning there was a minor mix up and almost was given someone else's car.