指定車両と違う車両を提供された

The overall service was quite average. There was a long line for picking up the car, but the staff couldn't process it quickly. After reaching the pickup point, I waited for more than half an hour. Finally got the car, drove to the hotel, and the next day brought three suitcases to the nearby exhibition center. As shown in the photo, the car stalled in the middle of the road on the only main lane. There was no emergency triangle. I had to manually direct traffic for an hour and a half. Called for repairs, local staff confirmed the location which took half an hour as they were not familiar with the process. After losing my temper, they finally added me on WeChat. Even after half an hour, there was no response. I had to arrange the repair myself. They called back midway, providing repair service in English late at night. After approximately one hour, the repair team finally arrived. They jump-started the car with a battery, but the engine fault warning appeared. I immediately drove the car back to return it. The reception staff assured me they wouldn't hold me responsible. I sarcastically thanked them. Despite returning the car early, they still charged the full amount. No apology was given. It was a truly miserable experience.

The staff were quite friendly and there were no extra charges.

Satisfactory

Car was brand new, excellent vehicle. Pick up took a long time - lots of customers and few staff to process the line.

Easy to use.

Counter lady was very helpful, nice and profesional.

Better prices than any other site. Good customer service.