Thumb up !

Great car rental experience. Kevin, a third-generation Chinese in Malaysia, was really nice. Our flight was delayed and we got the car at 8 PM, and he even upgraded us to a Toyota Vellfire. He did mention that if someone else booked it, we might have to switch cars later. But overall, it was a wonderful experience. We later switched to a brand-new Proton, with just over 1000 kilometers on it. Due to a delay in our sunset cruise by more than an hour, the rental company only charged us for an hour extra and even gave us a ride back to the hotel. The whole experience was excellent. By the way, gasoline is really cheap in Malaysia, about one-third of the price in our home country.

People were friendly and very easy to deal with. The process couldn’t have been simpler. Please replace the two bald front tires — not very safe on wet roads.

While picking up the car, it is easy to identify the staff on the counter, however, when dropping off the car, the staff was wearing a normal T-shirt. It was hard to know that person is representing Samavest.

Please restrict the number of words per question.

The vehicle condition is average. Apparently the rear bumper was cracked and front have scratches. Not clean outside. Fortunately the staff has taken down all the condition issues to avoid any dispute. It’s good to have the car fixed before it rents out to customer.

The price drop didn’t work for me.

Like: a good condition van, that gives us a smooth ride through out our stay in Langkawi..
Dislike: the trip is too short...