Overall okay, had a small brake issue before renting, but got a free car replacement later.

At the car pick-up, they briefly asked about the chosen model but did not specifically mention that it was not the one I selected. Having just gotten off the plane and queued for a long time to clear customs, I was too exhausted to deal with it. During the car return, I had some questions about unclear charges, and the staff very patiently explained them to me.

コンパクトカーの予約でしたが、大きめのセダンでした。体が小さいので、運転がしづらかったです。

大きな車を予約して小さな車が割り当てられるとクレームになりますが、その逆はいいと思ったのでしょうが、世の中には小柄な女性も多く、あえて小さめな車を希望していることもあります。コンパクトカーの予約ならせめて小さめのセダンくらいまでの割り当てにしておいて欲しいです。

They gave me a small suv instead of medium suv the first time. Felt like they didn’t had the model at the moment because they tried to sell me an upgrade and when I said no they gave me a smaller car. After 12 hour flight I wasn’t sharp. So had to change it the next day. That went easy but i rather got the right car right away.

Easy to book and paperwork at the rental desk goes quick.

Like: I love the truck and I didn’t want to let him go. Wish I could have bought him!!
Dislike: I didn’t like that there was no section numbering 11 and the ladies in the booth weren’t helpful until the 3rd time walking around the parking lot and me telling the ladies there were no trucks a gentleman walked up and asked if I needed help and got a truck delivered right away from the back after he saw me and my 11yr old daughter desperately looking for the truck section.