Great value, great overall experience!

The staff was very friendly.

The car I booked was not available, even though there were NO OTHER CUSTOMERS because of the coronavirus. And most other suitable cars were NOT AVAILABLE. Finally we were given a Ford Focus which was covered in scratches and damage. This was not a problem for me but led to some misunderstanding when I returned the car.

The space of the car is as expected however the exterior of the car is not very clean. You can’t differentiate the dirts with the scratches. I hope they can clean the car in and outside of the car throughly. The front desk staff during the pickup at Gatwick Airport is nice, she tried to upgrade the car (with a price of course) and tried to sell their insurance but I rejected nicely and she didn’t push it further. Everything was nice until Avis (Budget) charge me £30 for ADMINISTRATION FEE only for passing on my details to the police. At first it was tolerable because I might have speeding at the highway unknowingly. I still haven’t heard from the police until now. Avis send me a letter btw not email. All the way from the UK to Malaysia. BUT Avis charge me £30 again for whatever reason I don’t know. I guess I need to wait for their mail to know. I will never use Avis again. Ever.

Like: Friendly staff ...car was reliable
Dislike: Query over insurance. ...does anyone every know how much they are insured ....very confusing. .all companies

Like: The car was fantastic.
Dislike: The weather was unpredictable. First day was so foggy and my kids were upset.