Good quick service

Very easy to find, they briefly pitched additional services but you can just decline, service was very quick.

The location is outside the airport and a bit hard to find. The staff are very friendly, but if you're not careful, you might end up paying extra fees.

On arrival, I was made to wait over 40minutes to be seen to, then I had to pay the full insurance premium instead of the deposit as my credit card only had my first name initial, not my full first name, so the car cost me in excess of £500 for 9 days. I still haven’t received my fuel deposit back. The women in reception wasn’t helpful at all, I was made to feel like I was wasting her time - tutting, huffing and puffing... she sternly told me my options were, pay it or cancel the hire and I would lose the £120 I had already paid and stuck in Rome airport with my wife and child at 11pm at night. I will not and will advise friends and family not to be using Gold Car ever again. pissed off is an understatement....

Very easy online booking, happy with your service....

The car was excellent but I was subject to strong urging to upgrade to a flash model that I didn't want. Plus the usual dire warnings if I didn't take out the extra insurance.