complicado y toma mucho tiempo

Auto normal, costo arriba de lo esperado, me entregaron el auto con 3/4 de gasolina pero al retorno muy amables me hicieron ajuste, la atención de la Srita Karina Muñoz de primer nivel mi reconocimiento para ella.

Buen proceso de atención, seguimiento a la reserva

Slow

Issues with Hertz office in Cancun regarding insurance policies- please refer to my extensive email correspondence with your customer service officers

Excellent - especially regarding the problems I encountered with the Hertz Cancun office

The car was an older Polo with dents and bruises. Not a mid size car. The rental company did charge us more than the actual rent for an additional driver. Rentover 30 days was not possible. We had to return the car and exchange it to another on day 30 for the last 12 days. Overall the transparency of hidden/additional cost should be improved. But in comparison Hertz was still the most affordable just more than double than was was budgeted.

I costi non erano quelli descritti nel processo di acquisto. Esperienza da considerasi come una truffa