Quick checkout/ checkin but more clarity needed

C.Dodanis

Portugal

Reviewed: Sat, May 29, 2021

About Centauro: 9.0 /10

Process very smooth and fast especially drop off but need to spend more time to explain with more clarity charges and payments taken not clearly explained to me. CS not very accommodating if you dont book directly with company,wanted to extend my rental period but within 24 hour period but wouldnt do it and would charge a penalty and another full days charge. Took payment for toll and fuel deposit immediately when could have taken a pre authorisation as with the insurance.

About QEEQ: 9.0 /10

Everything excellent all questions answered early and concisely will continue using platform but will think twice about hiring from Centauro.

Mini | Fiat 500 or similar

6-day rental

Relevant Reviews on Centauro in Portugal

Aries Becky

Portugal

1 days rental

Reviewed: Tue, Aug 23, 2022

About Centauro: 4.0 /10

Portugal

1 days rental

Small SUV | Nissan Juke or similar

Reviewed: Sun, Jul 7, 2019

“I had to send my wife and infant baby to the hotel in a taxi which cost the same as the rental car”

About Centauro: 6.8 /10

Took FOUR HOURS too pick up the car. 1 hour line to catch the shuttle to the offsite location 3 hours line at the counter to pick up the car, due to extremely high demand and poor pre-check process

About QEEQ: 8.0 /10

Portugal

1 days rental

Economy | Opel Corsa or similar

Reviewed: Mon, Jun 24, 2019

“Very beat up car”

About Centauro: 3.3 /10

We booked with Centauro because the ratings were pretty good, but our pickup experience was terrible. Be aware that the location is off-site and farther than the other rental car companies. The conditions of the pick-up building were very sparse (no soap in the bathroom, for instance) and we were given an extremely beat up vehicle. We were worried about having issues with all the existing scratches when we returned the car, but thankfully my husband took pictures of the pre-existing damage and we were able to return the car without issue. Also be aware that you will be charged over 1,000 euros as a deposit if you decline their coverage.

About QEEQ: 10.0 /10