After renting the car and driving for about two hours from the airport towards Alexandria, the tire blew out approximately half an hour before arriving. It was extremely dangerous as I had to cross five lanes from the innermost lane of the highway to the emergency lane. I sought roadside assistance from the rental company, which has a branch in Alexandria, but they kept delaying support. In 40-degree weather, we had no choice but to replace the spare tire ourselves. Although we communicated in advance about getting a replacement car upon arrival, when we reached the Avis Alexandria branch, the four of us were offered seating for only two people, no water, and made to wait for nearly three hours. Ultimately, they replaced the tire alone and claimed the damage was my responsibility, stating that the tire had a large cut on its side. I truly don't understand; I was driving normally on the highway the entire time, so how could this be attributed to me? The service was completely unacceptable. I have rented with Avis in many places before but have never experienced such poor service as in Egypt. When returning the car, they charged me $100 for the tire without providing any receipt, only promising to email it later. Honestly, I don’t believe that will happen. The attitude was extremely disappointing, and I will continue to file complaints.