wheels were in bad condition, everything else is great

The process was simple, and the staff were very friendly.

I had to do a lot of mileage and was given a BIG Jeep instead of a regular car. It ended up costing me twice the amount of the rental in gas for a one-day trip. I was supposed to pick-up the car at 9AM, but I ended up finally getting on the road around 10AM, even though I was second in line. Also, they didn’t accept night drop-off so I had to come back after 9AM on the Monday morning, having to re-arrange my work schedule. This was one of the worst car rental experiences I had.

The car was not available at the selected dealer, but they referred me to another dealer and all is good

Le personnel est très gentil et accueillant, mais ne connaissait pas bien le fonctionnement avec EasyRentCars et autant à la cueillette qu'au retour, on me donnait un tarif différent de ce que j'avais déjà payé à Easy Rent Cars. J'ai du leur expliquer que c'était déjà payé et que je ne leur devais rien. Je crois qu'ils devraient un peu plus formés sur les locations passées par votre entreprise. Merci.

Très facile et convivial.