Bad Customer Service at Pick Up location

Overall, it was okay. I was worried they might assign us a small hatchback, so I specifically chose a regular sedan. However, they still gave us a Mazda 3 hatchback. The main issue was that our golf bag couldn't fit in the trunk and had to be placed on the back seat. Luckily, there were only two of us—if we had one more person, it would have been very inconvenient. The car's condition was average. Once we hit 70 mph, the vehicle started to shake, so we didn't dare drive any faster or go on long trips, fearing something might happen. A word of caution: during pickup, the counter staff will go over the details with you and ask you to confirm that the car must be returned with a full tank of gas. You'll have to agree to an electronic contract on a screen. Here's where I got tricked. I didn't read the terms carefully because I assumed it was just a formality since I had already paid beforehand. One of the terms mentioned that the car could be returned without refueling, which ended up costing an extra $48. There was no hard selling or upselling, though. The pickup process itself went smoothly. My only dissatisfaction was the poor condition of the car. Other than that, everything else was fine.

Fast processing speed.

The service attitude is excellent.

The staff were very friendly and quite professional. Noted a small scratch during the car inspection and registered it immediately.

La camioneta fue muy buena!! Lo único que no me gusto de Budget en específico fue que no proveían servicio para regresar la camioneta en la terminal, por una tarifa adicional, a fin de no perder tiempo en traslados. En el caso de Dollar si me lo ofreció en una ocasión previa.

Fue efectivo, aunque no me bajo el precio de la renta.