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Live chat Email us Service Code: 3053742217
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Not good experience for my first time car rental with Apex. Unfriendly staff and no service mind

Reviewed: Thu, Aug 6, 2020
About Apex: 6.0 /10
I picked up the car at the office at 9AM on last Sunday but experienced with the unfriendly, no service mind male staff at the counter. After we got in to the car, we noticed that the seatbelt at the back seat didn't work just before we drove out. Then the female staff was still care enough and changed the new car for us, but didn't talk anything, just kept me the key and disappeared. My first time worse car rental experience in NZ!
About QEEQ: 8.0 /10
I rented the cars with this app 3 three already and it's very amazing and easy to book
Compact | Toyota Corolla or similar

Relevant Reviews on Apex Wellington Airport

HamyT

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Compact | Toyota Corolla Hatchback or similar
Reviewed: Mon, Jun 13, 2022
“QEEQ and Apex made it all happen very easily.”
About Apex: 9.0 /10
All my dealings with Apex were easy. The staff were helpful, informative, and quick to respond to questions. The car was more spacious than expected and a pleasure to drive. Apex had no problems with us hiring the car for a one way journey between the Islands.
About QEEQ: 10.0 /10
The QEEQ platform was intuitive to use and quickly got us a range of options which we were able to easily lock in for the trip.

D.Cooper

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Full Size Van | Toyota Previa or similar
Reviewed: Sat, Jan 11, 2020
About Apex: 8.0 /10
The drivers side headlamp failed during the hire. Only solution Apex could offer was for me to arrange and pay for a replacement then be reimbursed. Not satisfactory. So had to avoid driving in the dark for 4 days until return.
About QEEQ: 8.0 /10

A.Savage

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Medium SUV | Toyota RAV4 or similar
Reviewed: Fri, Dec 6, 2019
About Apex: 7.0 /10
Driving down the motorway I noticed the bonnet wasn’t put down properly and was flapping in the wind
About QEEQ: 10.0 /10

J.Crosswell

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Medium SUV | Toyota Highlander or similar
Reviewed: Tue, Apr 2, 2019
“Was a great experience! The Vehicle ran great and had plenty of room for all the gear.”
About Apex: 9.0 /10
I found the car slightly dirty on the exterior which I found could have affected the visibility out the rear window. I cleaned this when I noticed the visibility restrictions. Great experiences otherwise!
About QEEQ: 10.0 /10

S.Gray

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Tue, Feb 12, 2019
“Service above all”
About Apex: 8.7 /10
The Apex staff at Wellington downtown and Dave at the Auckland Airport drop off were excellent! They helped us change our pick up location, picked us up from our hotel and Dave took us to our hotel, we were so impressed!
About QEEQ: 8.0 /10

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