Kept on extending

This Budget location mainly rents large vehicles, and our Kia Carnival was the smallest one. It is located outside Melbourne city, about a $30 Uber ride from the city center, which is very convenient since there are usually no large vehicles available in city locations. Communication over the phone was smooth, the car model was accurate at pick-up, and the staff was very helpful, assisting me in thoroughly checking the vehicle's condition, informing me of the fuel type and fines, and explaining the insurance in detail rather than trying to upsell. They assured me that using third-party insurance was fine. When returning the car, we were in a hurry, and the staff said they would wait for us until the agreed-upon time (since businesses in Australia often close earlier than 5 PM). We managed to return the car just before they closed the gate, and they didn't mind that we were a bit short on fuel.

Great attitude and provided a new car. Excellent experience.

Great! Got an upgraded car! No extra charge for an additional driver! Probably because we bought full insurance! They didn't even check the car when we returned it!

Budget staff mixed up my identity with another. When I returned the car they told me, and spent more than 30mins to fixed it. The staff English accent. I heard flight number but she want to say “Phone Number”

A bit disappointed because Budget didn't provide the same type of vehicle i booked luckily they provided me a brand new vehicle usage @ 2.5km but look smaller.

Value for money with discount coupon