Kept on extending

A very well-established and reliable large car rental company.

The pickup was a bit slow, had to find the car myself. Fortunately, the inspection was thorough. A tire had a big nail in it, and they replaced the car for me.

We arrived on a late flight, and it was very convenient to handle the car pickup right after exiting. The staff was very professional and informed me that I had booked a relatively large seven-seater car. When I requested to switch to a smaller SUV, the staff recommended one for me and saved me around a hundred dollars. The only issue was due to my limited English skills, I had trouble communicating about buying insurance, but I resolved it using a translation app. Returning the car was also very simple. After receiving the keys and asking if the tank was full and if there were any damages, the staff told me to go ahead with my flight check-in. Overall, renting a car in Australia is convenient and quick!

Booked a mystery car and was thrilled with the car we had. Superb service at Avis desk at Sydney airport.

Happy

Like: GPS was very helpful
Dislike: During drop off, staff was too much in a hurry.