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Live chat Email us Service Code: 7138621171
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Not a "deal" - wish I'd gone with a more reputable booking

Reviewed: Fri, Mar 15, 2019
About AVIS: 5.3 /10
TERRRRRIBLE Value. Lots of hidden fees - ended up with >100$ added to the booking after the fact. NONE of these fees were explained during booking or pickup, may have technically been in fine print - but somehow it still took >40 minutes to check out. Didn't explain how to use tolls, or whether I'd be charged for them regardless. Didn't explain gas charges - so I was charged triple because I didn't have the choice of paying up front. The person at the desk didn't communicate or answer questions, tried to upsell me on insurance (which I'd already paid for, so I'm not sure what that would have even been), and also didn't actually explain the wierd extra fees that she was including. Generally a TERRRIBLE experience. I've rented many times in the past year - this was the worst.
Medium SUV | Ford Escape or similar

Relevant Reviews on AVIS in United States

Mandel Rebecca

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Reviewed: Sat, Nov 30, 2024
About AVIS: 10.0 /10
Smooth experience, I'll choose them again for my next trip.
About QEEQ: 10.0 /10

Cynthia Camp

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Reviewed: Sat, Mar 30, 2024
About AVIS: 2.0 /10
Waited for two hours, AVIS had only 3-4 counters open. Everyone in the room waited an average of one and a half to two hours. A week ago, my friend also rented here and waited for two hours. AVIS has no intention of speeding up or improving the service. If you want fast service, definitely avoid AVIS at Los Angeles.
About QEEQ: 10.0 /10

Myrna Monroe

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Reviewed: Tue, Jul 31, 2018
About AVIS: 6.0 /10
Attitude was okay, but the explanation for the model upgrade was unclear, resulting in a significant cost increase.

Sebastian Acheson

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Reviewed: Sat, Oct 13, 2018
About AVIS: 4.0 /10
I booked to pick up the car at 9:30 PM, but when I arrived at 9:10 PM, they were rude and said they were ready to close.

M.Campbell

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Intermediate | Toyota Camry or similar
Reviewed: Mon, Oct 31, 2022
“No easy, not straightforward, has added cost and worry.”
About AVIS: 8.0 /10
I've been charged twice, despite paying you in full on booking, Avis have also charged me. A case has been raised and you are dealing with it, but it's inconvenience and worry I could do without and has tainted the experience.
About QEEQ: 8.0 /10

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