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Not a "deal" - wish I'd gone with a more reputable booking

Reviewed: Fri, Mar 15, 2019
About AVIS: 5.3 /10
TERRRRRIBLE Value. Lots of hidden fees - ended up with >100$ added to the booking after the fact. NONE of these fees were explained during booking or pickup, may have technically been in fine print - but somehow it still took >40 minutes to check out. Didn't explain how to use tolls, or whether I'd be charged for them regardless. Didn't explain gas charges - so I was charged triple because I didn't have the choice of paying up front. The person at the desk didn't communicate or answer questions, tried to upsell me on insurance (which I'd already paid for, so I'm not sure what that would have even been), and also didn't actually explain the wierd extra fees that she was including. Generally a TERRRIBLE experience. I've rented many times in the past year - this was the worst.
Medium SUV | Ford Escape or similar

Relevant Reviews on AVIS in United States

Humphrey Birrell

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Reviewed: Fri, Mar 14, 2025
About AVIS: 10.0 /10
Quite good.
About QEEQ: 10.0 /10

Tom Funk

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Reviewed: Mon, Mar 10, 2025
About AVIS: 8.0 /10
The store wasn't crowded, the service was decent, and they recommended using their highway payment system, which is slightly cheaper.
About QEEQ: 8.0 /10

Ingram Mackintosh

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Reviewed: Thu, Feb 1, 2018
About AVIS: 10.0 /10
Pretty good.

d.marquez ramirez

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Small SUV | Mazda CX-5 or similar
Reviewed: Fri, Aug 26, 2022
“Increíble”
About AVIS: 10.0 /10
El auto y la atención excelente.
About QEEQ: 10.0 /10
Sin duda QUEEQ será mi opción para el siguiente viaje. Estoy voy contento con el servicio gracias

D.Jaggers

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Standard | Ford Fusion or similar
Reviewed: Tue, Jul 10, 2018
“Avis was great- EasyREntCars not so much”
About AVIS: 8.0 /10
Like: Once I found where I was supposed to be, the Avis agent was nice and very tolerant of my pissed off demeanor.
Dislike: When I searched for 'rental cars' in Sitka, AK I tried AVIS first but they were all sold out, so I began looking for any car rental company. EasyRentCars came up in the search. When making the reservation, I selected "Downtown Sitka" as the pick up location, then submitted the reservation. I then received an email saying that it would take 1-3 days for me to receive a confirmation of my reservation. NOT GOOD- I was going to be on a cruise ship with no way of checking email. Also NOT GOOD was that the response had a different pick up location- the Airport- which is NOT downtown Sitka, which meant i would need to take a cab from the ship to the airport. I emailed them and got a snotty response about me not selecting the correct location, which is not true since I know Sitka very well and picked Downtown on purpose. Each port I docked in, I had to try to connect to Wi-Fi to check emails....and not once did I ever receive a confirmation email. So on the day of my arrival, I had no idea if I even had a car or not, or where to pick it up, so I ended up paying for a cab to take me to the airport so I could look for EasyRentCars- which did not exist. I wandered over to the Avis counter to ask the guy if he'd heard of EasyRentCars and oddly enough he had my reservation at the Avis desk and said that EasyREntCars was just a go-between. I was quite pissed at that point...never in any communication with EasyRentCars did they even mention that this was Avis.

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