Europcar staff Great！

The company's counter is at the left side of the airport exit, next to the SIM card counter. We were supposed to arrive at 9 AM, but we got there at 8 AM and the staff arrived immediately after we called, without charging us for the early pickup. During the inspection, we didn’t notice that the left side mirror was broken, but after calling the staff, they said it was fine. They charged us an extra 500 PHP for dropping the car off at the hotel, which was done efficiently. Good service, no pushy extra insurance sales.

The airport counter was quite basic, but felt better upon reaching the store. The staff were professional and wore uniforms. The only downside was the small and somewhat secluded location.

The service was excellent, but the car was not great.

After 3 weeks I’m still waiting for the return of my deposit. Also no clear Insteon how to drop off car. EuropCar employee told me to ask where dropp off point was. In the end the person I asked gave me incorrect information.

All good

The car was great

The cost of the booking should have all been paid of once the booking has been finalise