Awesome. Will definitely book from it again.

The service was alright, but it's a bit alarming when they say towing fees are not included while promoting insurance. After all, I've never needed towing before, and other companies and branches never brought it up.

Only our group was on-site, so it was extremely convenient.

The booking and checking process was smooth. The staff at europcar were friendly and helpful. Had some difficulty in finding the car in Bay Area among sea of cars so can improve on this process if possible. We were offered a different car to one that was booked,but it was a good car in this case so no complaints.

Easy rent cars enabled us to get the best car and price so no complaints.

Like: Fuss-free, easy to pick-up and drop-off.
Dislike: There should be some drop-off instructions. Esp when it is before / after staff hours.

Like: On arrival I decided the car which I had booked may not have been ideal. So I was able to rent a larger car no problem.