Customer Service so poor that I chose to leave without hiring a car!

T.Howie

Australia

Reviewed: Thu, Feb 14, 2019

About Atlas: 2.0 /10

This is my first experience posting negative feedback for any business - so it was bad! The woman at the service counter needs some support in her job. People were lined up for service & she appeared stressed & miserable. Her communication was rude & abrupt. At one point she kicked us all out of the office so she could take a short break. She insulted me in front of a line of people waiting, announcing that I couldn't afford to pay when the issue was that I held cash & not a credit card. I was alone in a strange city with 2 children in tow. She upset me a lot. There was nothing easy about dealing with this company.

Atlas

Melbourne

Australia

Economy | Kia Rio or similar

1 days rental

Relevant Reviews on Atlas MELBOURNE CITY

Octavia Edith

Australia

1 days rental

Atlas

Melbourne

Australia

Reviewed: Sun, Mar 10, 2019

About Atlas: 2.0 /10

I returned the car with a full tank, but they claimed it wasn't full because the fuel gauge was slightly off and wanted to charge me a fee. When I drove off again, the gauge returned to full. I chose to drive to refuel and got into a minor accident with a third-party vehicle. Even though I provided the other driver's license and information, they made me pay 200 AUD on the spot, claiming it was the maximum compensation. Then, five months later, without any reason or notification, my credit card was charged nearly 4000 AUD!!! The rental car company's customer service has not provided a detailed explanation or evidence for almost two months. To this day, they have not refunded the unjustified charge.

C.Myburgh

Australia

1 days rental

Intermediate | Toyota Corolla or similar

Atlas

Melbourne

Australia

Reviewed: Thu, Oct 10, 2019

“Good car for excellent price”

About Atlas: 8.3 /10

Would prefer not to have to drive car up to the 9th floor.

About QEEQ: 10.0 /10

Australia

1 days rental

Full Size | Toyota Camry or similar

Atlas

Melbourne

Australia

Reviewed: Thu, Sep 5, 2019

“Good”

About Atlas: 8.3 /10

Cleanliness abs car conditions need more focus

About QEEQ: 10.0 /10

Australia

1 days rental

Medium SUV | Kia Sportage or similar

Atlas

Melbourne

Australia

Reviewed: Sun, Apr 28, 2019

“not very pleasant with the condition of my car, but the customer service was okay.”

About Atlas: 6.3 /10

Many problems with the car, the car has a half empty fuel tank when I first got it, and the inside of the car was filthy, the boot door didn't lock when locking the car.

About QEEQ: 8.0 /10

Easyrentcars is good, easier and simple to use