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Search for Atlas Car Rentals in Melbourne

Customer Service so poor that I chose to leave without hiring a car!

Reviewed: Thu, Feb 14, 2019
About Atlas: 2.0 /10
This is my first experience posting negative feedback for any business - so it was bad! The woman at the service counter needs some support in her job. People were lined up for service & she appeared stressed & miserable. Her communication was rude & abrupt. At one point she kicked us all out of the office so she could take a short break. She insulted me in front of a line of people waiting, announcing that I couldn't afford to pay when the issue was that I held cash & not a credit card. I was alone in a strange city with 2 children in tow. She upset me a lot. There was nothing easy about dealing with this company.
Kia Rio image
Atlas
Melbourne
Australia
Economy | Kia Rio or similar

Relevant Reviews on Atlas MELBOURNE CITY

Mabel

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Economy | Kia Rio or similar
Atlas
Melbourne
Australia
Reviewed: Sat, Nov 30, 2019
“Good experience”
About Atlas: 8.0 /10
overall a fast process to get the car
About QEEQ: 8.0 /10

Nicola

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Intermediate | Toyota Corolla or similar
Atlas
Melbourne
Australia
Reviewed: Tue, Oct 8, 2019
“Easy booking, well priced with fair service.”
About Atlas: 7.0 /10
The vehicle had a significant dent and many scratches. It was dirty on the outside although very clean on the inside. Unfortunately the pick up process was nearly an hour long. Although the staff member serving was incredibly polite and apologetic he was very slow and was alone attempting to serve numerous customers picking up vehicles. The price would have been outstanding had the vehicle been immaculate. I guess you get what you pay for. Overall a fair vehicle for the money and a friendly staff member on pick up.
About QEEQ: 8.0 /10

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Intermediate | Toyota Corolla or similar
Atlas
Melbourne
Australia
Reviewed: Thu, Aug 15, 2019
“Awesome experience”
About Atlas: 8.3 /10
Experience was good though lady at counter was rude and have to change the car as initial one was damaged . Over all god experience . Money was refunded with in stipulated time
About QEEQ: 10.0 /10

Jason. M

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Intermediate | Toyota Corolla or similar
Atlas
Melbourne
Australia
Reviewed: Mon, Jul 1, 2019
“Got an upgrade ...”
About Atlas: 10.0 /10
The car I got was upgraded which was fantastic to accomodate my family, including three teenage sons. The counter guy Penny at atlas was a lovely guy. Very easy to deal with from start to finish.
About QEEQ: 10.0 /10
Booking was simple.

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Economy | Toyota Yaris or similar
Atlas
Melbourne
Australia
Reviewed: Mon, Jul 1, 2019
“Worth paying a bit more and hire cars from bigger/better companies.”
About Atlas: 6.0 /10
The car had mechanical issues which cannot be identified by the visual inspection upon first receiving the keys - the left front wheel had a major vibration and rattling noise when driving between 30-40 km/h. The car was not clean - windows all round were greasy and dirty, boot lining was muddy. The counter staff had very average service - all necessary paperwork is done but it felt like they all rather not be working on both days of picking up and dropping off the keys.
About QEEQ: 8.0 /10

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