Good

Car had lots of scratches and damages and not so clean from inside.

Waited 2 hour in a line of 5 people in front of us and more people behind us, for car pick up. This started at 8:30 at night. The agent tried convincing us that the reserved economy car would not serve us and that we should upgrade to an SUV. He even said we would be getting a Kia Rio. He walks out to pretend to see if the car is ready. He returns saying that only SUV's are available. We go out to the parking lot and there are only around 6 Toyota Sierras and Ford Yukons total automobiles. The 3 agents were all trying to up sell all the customers instead of just telling them upfront that all the other cars were sold out. The Sierra was not cleaned well, no windshield washer fluid, tire was leaking air, and the "needs maintenance" warning stayed on during the rental.

Like: I liked the friendliness and the service.
Dislike: The first car I was given had low tire pressure so I had to go back inside to get a different car. The second car I was given and left with still had some trash in it from the previous renter! Not a big deal, I just thought that the cars were supposed to be cleaned out between reservations.

Like: The value proposition, the extremely efficient yet engaging salesman, the friendly return agent.
Dislike: Branding/Naming convention inconsistencies across the website & airport signage

Dislike: Shuttle bus took so long to pick me up