very pleasant, liked having shuttle, quik & friendly
V.Gordon
United States
Reviewed: Thu, Sep 6, 2018
About PAYLESS:10.0/10
Like: the color of the car, Was comfortable, gas mileage was good Dislike: my bad, I drive a pickup in the Colorado Mtns. driving a small car in the city freaks me out. I almost reserved a pickup. Everything on your part was great
“Careless not Payless for substandard second-class unacceptable smoke infested SUV!”
About PAYLESS:6.0/10
The car wreaked of smoke. I tried to return it for something else and was advised Payless doesn’t guarantee non-smoking cars. What? I had this car for a week traveling to and from my daughters volleyball tournament all week. This meant my family would have to inhale this second hand smoke all week long. Your company name should be Careless not Payless because I ended up paying more for a roomier car when other agencies offer roomier cars within the same class. And of course Carelss again for your substandard, second-class and negligent service to customers who do not smoke. Unacceptable!
We reserved a full size car and when we went to pick it up, the car that we were told when booking, we were told that the cars had been reclassified and it was now in the next size up so we were given a smaller car. We almost didn’t get all of our luggage in the trunk.
About QEEQ:8.0/10
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Customer Service
very pleasant, liked having shuttle, quik & friendly
Dislike: my bad, I drive a pickup in the Colorado Mtns. driving a small car in the city freaks me out. I almost reserved a pickup. Everything on your part was great
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