National Car Rental with Van

Overall good attitude, no queues, simple process.

The trip was three days to the Highlands and Isle of Skye, covering 600 miles. British drivers are indeed very disciplined, but it's true they don't slow down at turns. On those roads narrower than a two-lane road in China (often lacking a centerline), with a speed limit of 60 mph (100 kph), occasionally you'd see a fast-moving European heavy truck coming from the opposite direction. For someone used to left-hand drive and driving on the right side, it's easy to steer into the curb or ditch on the left. On the Isle of Skye, I even got two tickets in a single day. The first was for overnight parking where charges start after 8 AM the next day—the officer issued the ticket at 8:20 to meet his quota. The second was because parking on roads with double yellow lines is prohibited—foreigners commonly parked like that, and I wasn't paying attention. I confronted the officer (both tickets were issued by the same officer) and explained the official parking lot was full, and he replied bluntly, “Come back another day then.” When I mentioned I already received two tickets, he mockingly said, “Today sure is my lucky day!” I deeply regretted not responding sharply at the time. Later, I appealed online and received a response the very next day stating that since I was a foreigner visiting for the first time and might be unfamiliar with the rules, both tickets would be canceled, which did lift my spirits a bit.

The car was brand new with only 5,000 kilometers on it and in excellent condition!

Good

The staff were very nice. When a problem with the car was discovered midway, they provided a replacement.

Very satisfied. During pickup, there were multiple car models to choose from. Insurance upgrades were introduced but not forcefully sold. After getting off the shuttle at the rental location, the staff member with a tablet started assisting right at the door without needing to enter the office. After filling out some simple information, I was taken to the parking lot to select a car.

The service attitude was excellent.

Very satisfied

Satisfied

Overall, it was pretty good. Picking up and returning the car were both very convenient and quick. The car rental location is not far from the terminal exit, near the car hire area.

Always a very long wait at this pickup location.

Quick and efficient

The company offered a free upgrade to a better car model. The rental company’s signs are easy to spot, and the address is clear. Pickup and drop-off happen at the same location, making the process convenient and fast.

Very satisfied

The best car rental experience ever.

Satisfactory

The company is big, staff are responsible and friendly.

Excellent! The car was in great condition! It was new and easy to operate.

Extremely satisfied

Very satisfied! The pickup and return process was simple, and communication was smooth.

The actual car model was different.

トヨタRAIZのほぼ新車を受けとった。スタッフの対応はとても良い。オフィスは空港から２～３分のところにある。空港内のデスクで受付が終わると、送迎してくれる。

Quite good.

Excellent

The whole process was really quick. I asked them specifically for Ford Explorer because I wanted to check that car and they had one available so overall great experience I only had the rental for less than 24 hours.

Generally satisfied, fewer tricks, and more sincere service.

I booked a Ford Focus wagon, but was given a Volkswagen MPV instead, and the power was insufficient. The service during the rental process was satisfactory.

It's okay

Satisfied

Quite satisfied. There was no waiting in line when I arrived, and the service was great. They even gave me tips on how to save on airport parking fees.

The car rental process was smooth, and the condition of the car was excellent.

Very good attitude.

Easy to book

Counter staff excellet, after hours service & response to my questions on a Saturday evening were answered.

カウンタースタッフは最悪もう2度とナショナルは利用しない

Todo bien. Sólo el personal de atención no es muy grato en trato. No dan opción de regresar. Es decir, estuvo bien pero podría mejorar la atención del personal